Frequently Asked Questions - FAQs
How fast can you attend the hospital?
Usually within 1–2 hours depending on release procedures.
Can paperwork be completed electronically?
Yes — most arrangements can be completed online or by phone.
Is cremation performed locally?
Yes — at a licensed regional crematorium.
Can we choose a different urn?
Yes — you may use your own with no added fee.
Do you pick up from hospice facilities?
Do you pick up from hospice facilities?
Are arrangements available in person?
Yes, by appointment.
Is there extra cost for rural addresses?
No — $1,499 applies everywhere.
Do you pick up from private residences?
Yes — 24/7.
Are death certificates included?
We complete the documents; provincial certificates are purchased from ServiceOntario.
Is transportation included?
Yes — included in the $1,499 price.
How soon can ashes be returned?
Usually 7–10 days.
Are there weekend or holiday fees?
Never — the price is always $1,499.
Can arrangements be done remotely?
Yes — fully online if preferred.
Do you serve all Mississauga neighbourhoods?
Yes — full city coverage, including Port Credit, Erin Mills, Streetsville, Clarkson, and more.
Do Toronto location surcharges apply?
No — the price is always $1,499, citywide.
Is parking or city access extra?
No — included.
Do you serve Caledon as well?
Yes — full Peel Region coverage.
Do you serve Winona?
Yes — full Stoney Creek coverage.
Do you serve Port Dalhousie & Merritton?
Yes — full coverage.
Do you serve Ridgeway & Crystal Beach?
Yes — full Fort Erie coverage.
Do you serve universities/hospitals housing?
Yes — any location within Waterloo.